SHIPPING & RETURNS

SHIPPING

COVID-19 UPDATE(Please note: Shipping time may be influenced and delayed by the COVID-19.)

Canopee is open to accepting your orders and we are taking all the necessary actions to ensure the health & safety of our customers. We hope you enjoy shopping here. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

 

Shipping Area

Country	Logistic	Shipping Fee	Processing time	Shipping Time	Class
France/Germany	GLS&Geodis	Free	1-3 Business Days	3-5 Business Days	Standard Shipping

Canopee now only offers free shipping to France & Germany, other countries will come to soon,  we use GLS or Geodis to deliver our order. 

Note: Some areas cannot be delivered, such as Off Mainland in German,some islands. If you are in these areas, please contact us before ordering. Affected by Covid-19, there will be some delay on the delivery.

 

Shipping Time

All our products are only sell on the European Union. All items are being shipped from the France. Orders placed between Monday 10:00am(PDT) to Thursday 12:00pm(PDT) will be processed within 1-2 business days, and orders placed between Friday to Sunday (PDT) will be processed within 1-3 business days.

Orders received during holidays will not be processed until the next business day. Holidays include, but are not limited to: Corpus Christi - 08/06/2023

German day of unity - 03/10/2023

Reformation Day - 31/10/2023

All Saints’ Day - 01/11/2023

Christmas Day 1 - 25/12/2023

Christmas Day 2 - 26/12/2023

, etc.

Arrival Time

Standard Shipping：4-8 Business days

Processing Time: 1-3 Business days

Shipping Time: 3-5 Business Days

Your products may arrive on different days, it depends on your distance from our warehouse.

If the transportation period is the major shopping festivals such as Black Friday, or going through some bad weathers, there will be some pressures on transportation, the delivery time may be delayed by 3-7 business days, thanks for your understanding and patiently waiting.

Check Your Order and Shipment

Your delivery confirmation email will contain your tracking number and order details. You can go to the logistics website: https://www.17track.net/en to check the progress of delivery.

Our goal is to maintain our normal shipping times throughout the year. Despite our best efforts, we occasionally experience unexpected shipping delays. In the event we have a delay, we will make every effort to return to normal shipping times as quickly as possible.

Tax & Duties

Note: our product prices have already included taxes and duties, but additional taxes and duties caused by customs for import at the destination would be afforded by the customer. Make sure you select your location to view the correct local market pricing, delivery time, and shipping costs.

* Shipping time delayed due to New Crown epidemic *

Affected by the Epidemic (COVID-19), logistics take longer than ever.

Shipping time may also be delayed as a result. Thank you for understanding.

 

If you have any questions, please contact our Customer Service Department. 

Email:  support@bestcanopee.com

RETURN

You may cancel your order within 24 hours of placing it without incurring any fees. After 24 hours, we cannot guarantee that an order may be cancelled, as it may already have been shipped or may be in the production process.

A return or exchange may be made on any stock item purchased from Canopee within 30 days of delivery date. Customers are required to pay all shipping cost for returns and exchanges. Refunds will only be granted for merchandise that is unused, unopened and still in its original packaging. Canopee will not send boxes to the customer for repackaging an unused item to ship back to us. Canopee is not responsible for consumer error when ordering online. Impact Canopies will not honor requests after 30 days of delivery date.

DAMAGED/MISSING PARTS

Please inspect package upon arrival for any missing or damaged parts. Damaged or missing part claims must be made within 72 hours of receiving the package. For any questions about damaged or missing parts please contact our customer service department.